FAIR GO POLICY APPLIES. FOR PERSONAL VIEWING IN AUSTRALIA ONLY. AVAILABLE IN SELECTED HOMES IN SELECTED AREAS.
The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device. Check at optus.com.au/coverage.
Bonus Huawei 360 Panoramic VR Camera: Available to customers who purchase the Huawei Mate 10 Pro on an Optus 24mth post-paid mobile plan. Huawei Camera RRP is $179.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit.
Bonus Tablet Offer: New and recontracting customers who connect to an $85 or above My Plan Plus or My Plan Flex plan with a Samsung Galaxy S8 or S8+ for 24 months (as a primary Service) will be eligible to receive a bonus Samsung Galaxy Tab A 8.0 onthe $20 My Mobile Broadband Plus Entertainment plan for $0/mth (normally $20/mth) at no extra cost for 24 months. Both services must be on the same Billing Account. If the Primary Service is cancelled/ recontracted or either service changes Billing Accounts, you will be charged $20/month for My Mobile Broadband Plan for the remainder of the contract term. If you cancel the broadband service within the 24 month contract, you must pay out any remaining cost of your tablet (including the monthly credit value that Optus was going to cover). After 24 months, you will be charged $20/month for the $20 My Mobile Broadband Plust plan unless you cancel the service. Not available in conjunction with any other access fee discount offer. Offer ends 4/2/2018.
$149 My Plan Flex $0 upgrade: You can choose to upgrade for $0 after 12 months of signing up to this plan if you return the current device in good working order to Optus and get a new device on a new 24-month plan. If the current device is damaged, you’ll pay a damage fee. If you don’t return the current device within 14 days of your new contract, you’ll have to pay for the device at its fair market value. You are under no obligation to use Flex Upgrade.
NATIONAL GEOGRAPHIC APP:
Fair Go Policy applies. The National Geographic app is a premium product available for customers who are 18+ yrs or 15-17yrs with parental approval for viewing in Australia on eligible Optus mobile plans on selected iOS and Android devices. Activation may take up to 24 hours. App includes selected magazine content. App is exclusive for 18 months. Visit optus.com.au/natgeo for more info.
OPTUS MY PLAN FLEX PLANS
My Plan Flex plans allow you to lease an eligible device on a 24 month plan and use it to access the Optus network. You do not own the device and you must return the device to Optus in good working order at the end of your contract. If it is not in good working order, you’ll pay a damage fee of up to $499. If the phone gets damaged during your lease and you’d like to have it fixed, you need to pay to have it repaired by Optus or the manufacturer (excludes warranty/consumer guarantee claims).
You can offer to purchase the device at the end of your 24 month lease contract for fair market value (which we’ll advise at the time).
If you don’t return the device at the end of your contract term, you’ll continue to pay monthly device charges for up to 2 months (as well as your plan fees). At that point, if you still don’t return the device, you will have to pay us a non-return fee (the fair market value of the device which we’ll advise at the time) and you will own the device.
After 12 months you can upgrade the device by paying a one-off fee of $99. To do this you need to return the current device in good working order to Optus and get a new device on a new 24-month plan. If the current device is damaged, you’ll pay a damage fee. If you don’t return the current device within 14 days of your new contract you’ll have to pay for the device at its fair market value.
MY PLAN FLEX CANCELLATION:
If you cancel at any time within the 24 month contract term you will be charged a plan cancellation fee, pro-rated monthly for your remaining contract term. Additionally, if you cancel in the first 12 months you’ll have to keep the phone and pay all monthly device charges (which will be increased by any device credits lost as a result of early cancellation) for the remainder of the contract term. If you cancel in the last 12 months of your 24 month contract, you can either return the device to us or make an offer to purchase it at fair market value (which we’ll advise at the time). If you choose to return the device, you’ll pay $99 if it’s in good working order or a damage fee of up to $499 if it’s damaged.
Limit of 6 services applies to accounts which have a service on a $159 or $160 My Plan Flex.
OPTUS MY PLAN PLUS PLANS
Device Repayments on My Plan Plus: repayments may be reduced by a monthly credit, depending upon which plan you choose. If you need to cancel your plan there are no plan cancellation fees, simply pay out the remaining full cost of your devices which will include any amount that Optus was going to cover.
Limit of 6 services applies on an account which has a $160 My Plan Plus service.
General: Fair Go policy applies. For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.
Minimum total costs assume orders are placed online. For all orders via Optus’ telesales numbers a $9.95 delivery fee may apply.
Cancellation on My Plan Plus: Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any amount that Optus was going to cover.
New Phone Trade Up on My Plan Plus: After 12 months you can pay a one-off fee of $99, return your current device in good working order to Optus and buy a new device on a new 24-month plan. Alternatively if you wish to keep your original device simply pay out the full remaining cost of your device including any amount that Optus was going to cover, then upgrade to a new device on a new 24-month plan. For more info visit optus.com.au/newphonetradeup.
National Talk Inclusions: Can be used for standard talk to Oz numbers, 13/1300 numbers and voicemail retrievals all within Australia.
International Roaming: $130 and $160 plans gives you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use in Zone 1 countries per month. For list of countries see optus.com.au/travel
International SMS/MMS on $40 Plan: Get unlimited standard international SMS and MMS to selected countries.
International Talk/Text Inclusions on $65/$70/$85/$100/$130/$160 Plans: Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International minutes billed per minute.
~ Selected Countries Include: Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam. ’yes’ International rates apply for excess and non-included usage. See optus.com.au/international.
** International Talk & Text Pack Selected Countries Include: American Samoa, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, Guadeloupe, Guam, Iceland, Iraq, Israel, Kuwait, Laos, Lebanon, Luxembourg, Macau, Malta, Mariana Islands, Mexico, Mongolia, Nigeria, Norway, Paraguay, Peru, Portugal, Puerto Rico, Romania, Russia, Slovakia, Spain, Sri Lanka, Sweden, US Virgin Islands and Venezuela.
Data Pool: If you have more than one My Plan Plus (including SIM Only), My Plan Flex, My Mobile Broadband Plus or Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all the eligible services on that account. Any unused data in the data pool expires at the end of each billing month.
Additional Data: Additional data automatically charged at $10/1GB. If you use more than 150GB on a single billing account we may continue to charge you at the same rates or restrict your data use until next billing period.
COVERAGE: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. The 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Speeds and coverage will vary depending on the 4G device, location and other factors. Check coverage at optus.com.au/coverage.
USAGE ALERTS: Usage alerts are not real-time and delays of up to 48 hours may be experienced.
Fetch Mini: Requires an active fixed broadband Internet connection and a download speed of at least 3Mbps, a widescreen TV and an external antenna connection. Data charges will apply from your internet service provider if you’re not using Optus fixed broadband. Any purchased content such as Movie and TV store content will be charged to the Optus postpaid mobile bill that is associated with the Fetch Mini subscription. Fetch Mini cannot tether data from a mobile device which means you cannot use your mobile data to watch content from the Fetch Mini. Fetch mini cannot be used for any commercial business purposes. If mobile service is cancelled Fetch Mini service will also be cancelled. If the Fetch Mini service is cancelled you must return the device to Optus or charges will apply.
Fetch Mobi App: Fetch Mobi app only available for use within Australia to selected new and recontracting Optus mobile customers (purchased via online only). Mobile and Home Broadband data charges will apply unless you are subscribed to Mobile TV streaming package or have an Optus Home Broadband Unlimited Data plan. You must subscribe to a Fetch Ultimate pack to access content. Available to download on compatible smartphones and tablets with an eligible operating system (not available via PC & Mac). Video content quality may vary according to 3G/4G and Wi-Fi bandwidth. From 1 OCT 2017 the price reverts back to $20 per month.
MY BUSINESS FAST LANE: Available to customers who sign up or recontract between one and two 24-month My Plan Business (excluding Tech Fund) mobile services from 6 June 2016 or eligible fixed services on one account with a valid ABN/ACN. You must enter your eligible mobile number or eligible fixed phone number to receive fast tracking in the phone queue when you call customer service on 133 937. My Business Fast Lane is separate from Premium Support and excludes Fleet mobile services.